Product Manager
Website AirBnB
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
- Our community is based on connection and belonging.
- Our creativity allows us to imagine new possibilities for people.
- Our responsibility is to all of our stakeholders.
- It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st-century company.
The Location:
This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
About Trust & Safety Team:
Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users.
The Job:
As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Your focus area will be safety (to reduce parties, property damage, illegal activities etc).
Responsibilities:
- Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
- Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
- Defining goals and success with clearly measurable objectives and key results.
- Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
- Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
- Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
- Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
- Developing short term plans aligned with long term goals
About You:
- 5+ years product management experience
- Excellent written and oral communication skills
- Strong analytical, troubleshooting, and problem-solving skills
- Experienced in design, and hypothesis driven product development
- Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
Preferred Qualifications:
- Prior product, operation, or engineering experience in Trust, Safety, or Fraud
- 2+ years of building machine learning products or technical product management
- Experience leading teams through ambiguity, and high stakes trade off decisions
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $48-$56/hour
Benefits: Medical, Dental, Vision, 401K
