Sr Inbound Product Manager – Retail Store Operations

Job Description-

What you get to do in this role:

ServiceNow is looking for an outstanding product manager to drive product planning and execution of new products in the retail industry. This product manager will partner closely with research, design, engineering, platform, horizontal product teams and GTM teams to craft a compelling vertical product offering and follow through with impeccable roadmap execution. The initial offering is focused on retail store operations and is a verticalization of the Customer Workflows products and leverages aspects of Customer Service Management and Field Service Management in order to provide an end-to-end solution.

The candidate must be someone who has a passion for the retail domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance. Ideally, candidates will have experience with CRM, customer service, field service, and related fields. Additionally, experience building on cloud platforms in matrixed environments is valued.

Partnering with cross functional teams to formulate product plans and execute on product roadmap.
Partner with the design and engineering to build products that solve retail industry challenges
Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that’s delivered across the entire ServiceNow product portfolio.
Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market.
Understand the competitive landscape and where ServiceNow fits into the ecosystem.
Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap.
Be instrumental in driving user experiences that delight end users while delivering value to customers.
Lead prototyping and early ideation of new product features, capabilities.
Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization (“voice of the customer”).

Qualifications
To be successful in this role you have:

5+ years of software product management experience
Strong prioritization skills and the discipline to focus on high impact activities
Experience gathering and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions